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We are celebrating a double win!
After recently being recognised as one of the UK’s best employers, coming 20th in the Times Best 100 Not-for-Profit organisations, we are now celebrating yet another accolade, this time for involving customers in key decisions.
We found out last week that we had won a regional TPAS award for Excellence in Co Regulation for our commitment to working with customers to make key decisions and to improve services.
The Customer Board which was formed by Stafford and Rural Homes in 2012, submitted an entry into the annual Tenant Participation Advisory Service (TPAS) awards for the Excellence in Co Regulation Award, a new category for 2014 and found out that they had won the award, beating off stiff competition from Orbit Heart of England; Derwent Living, Gedling Homes & Tuntum Housing Association and Bedfordshire Pilgrims Housing Association.
The nine customers on the Customer Board meet every six weeks to look at services and the way they are delivered. Members carry out reviews, customer inspections and make recommendations so that improvements can be made for the benefit of all customers . The Customer Board works closely with the Leadership Team to ensure that improvements are implemented.
TPAS is a unique not-for-profit membership organisation of over 1900 tenant and residents groups and 230 landlords. Their mission is to promote effective tenant involvement and empowerment.
For the new category, ‘Excellence in Co-Regulation Awards’, the judges were looking for housing associations to demonstrate how they have developed strong partnerships with their customers and how they have provided an exceptional service.
Karen Armitage, Chief Executive of Stafford and Rural Homes said, ”Recently we were named as one of the best not for profit employers in the country and now we have been recognised for our commitment to fully involving our customers in the heart of decision making and working with them to provide excellent services.
“Winning this award clearly shows that we have a fantastic working relationship between our staff, customers and community partners and this shows how effective and dedicated our Customer Board is. Everyone involved should feel very proud.”
Ruth Knott Chair of the Customer Board added “It is fantastic news that we have won this award. The reviews carried out by the Customer Board are great examples of how we aim to ensure that customers are getting the best possible service from Stafford and Rural Homes and challenging if they are found to need improvement
This is crucial to our success in delivering homes, communities and services that allow people living and working in Stafford borough to thrive and prosper.”
Stafford and Rural Homes were recently named as one of the Sunday Times 100 Best Companies to work for and as 2 star outstanding in one of the most comprehensive employee surveys to be carried out. This year was the first time that Stafford and Rural Homes has taken part in the survey and were ranked 20th out of 100 in the Not for profit category.