Working together to stay safe during unprecedented times

The ongoing coronavirus restrictions haven’t stopped us from ensuring our customers remain safe in their homes. 

We’ve had to look at new ways of working, but essential safety checks have continued throughout the lockdown and this has only been possible by working in partnership with our customers. 

We’re also taking a number of practical steps to reduce the risk of spreading the virus and run an information campaign that’s been hailed a huge success. This has helped us ensure compliance with government legislation on mandatory gas checks, electrical testing and fire risk assessments. 

To make sure the checks are carried out, whilst reducing the risk of customers, colleagues and contractors being exposed to the virus, we’ve introduced an eight-point plan that’s followed whenever an operative visits a customer’s home. 

This ensures operatives and contractors can maintain safe social distancing and reduce the risk of bringing the virus into a customer’s home. A full list of the steps they follow can be found here. 

This thorough approach provides additional peace of mind for customers, especially those who may be particularly vulnerable or have members of their household in an ‘at risk’ category. 

All these measures have been backed up by our ‘Help us keep you safe’ campaign, which includes online guides and leaflets to help customers understand the approach we’re taking, along with investment in ‘Gas Tag’ technology which collects real-time data about the gas boilers and appliances in all of our homes. 

These sensible steps have certainly been well received by customers. John, a customer who lives in Stafford, said his recent visit from an engineer went very well and the contractor was quick and polite, and worked with him to ensure they maintained a safe distance from each other. 

Of course, none of the steps we’re taking would be possible without the cooperation of our customers, and we’d like to take this opportunity to say a big thank you to customers for their support and understanding through these unprecedented times.